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Field Service Technician

Field Service Technician

Team player ready to support the Service Department.

Design & Integration is currently seeking a Field Service Technician to join our growing Service Department. The Field Service Engineer travels to client sites to perform service on audio-video systems. Responsibilities include troubleshooting equipment failures, mounting small installations, conducting preventative maintenance, and providing end-user training.

Ideal Candidate

  • Has at least two years of direct experience with audio-video integration.
  • Is able to troubleshoot complex technical issues.
  • Is passionate about providing quality, professional customer service and has excellent communication skills.
  • Can work self-sufficiently with a small team in diverse environments.

Responsibilities

  • Collaborate daily with the Service Manager to meet departmental objectives.
  • Travel on-site to provide expert technical support to our client base.
  • Submit detailed service reports following site visits.
  • Manage ownership of client AV systems and maintain customer relationships.
  • Perform scheduled preventative maintenance on AV equipment.
  • Design small to mid-sized AV systems that align with customer objectives.
  • Conduct end-user training sessions.
  • Continually develop professional competency with regular training and certification on emerging technologies.

Required Skills & Experience

  • An Associates or Bachelor’s degree from a university or technical school, or equivalent experience in audio-visual technology.
  • A valid driver’s license with a clean driving record.
  • Able to lift in excess of 50 pounds.
  • Able to stand, kneel, and crouch for long periods of time.
  • Able to climb ladders and scaffolding.
  • Able to work in hot or cold environments.
Design & Integration offers a comprehensive benefit package including a competitive salary, health, dental, and a generous retirement plan. Qualified candidates interested in joining a challenging, growth-oriented organization are encouraged to apply.
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To apply, please include a cover letter and resume.

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